Reference

Terms and Conditions That Cover Your panen34 Account

These terms set out what you agree to when you open and use your panen34 account — from how deposits via DANA, OVO, and GoPay are processed to how your account access is managed.

Account eligibility appliesDANA, OVO, GoPay coveredIndonesia region termsWallet verification requiredSubject to local law

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What These Terms Actually Cover

panen34 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on panen34, you confirm that you have read and accepted these terms in full. They govern every interaction — browsing the lobby, depositing through your DANA, OVO, or GoPay wallet, placing bets, and requesting withdrawals. We process deposits only after your account

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wallet has been verified against the name on your registered e-wallet. Withdrawals follow the same verification path: the receiving wallet must match your account details exactly, otherwise the transaction is held for manual review. These terms also apply to any promotional activity you take part in,
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including any conditions attached to credited amounts. We may update these terms when our operations or applicable regulations change. When that happens, we post the revised version here with the effective date. Continued use of your account after a revision means you accept the updated terms.
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If any part of these terms conflicts with local law in your region, the applicable local law takes precedence. Players in Makassar and elsewhere across Indonesia should confirm that access is permitted under their local jurisdiction before using the platform. We do not accept accounts from
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regions where access is restricted by law.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT SECURITY STANDARDS

How We Handle Your Account Under These Terms

Our terms are not just a legal formality — they describe the actual process behind your account security, data handling, and access control. Every account goes through wallet verification before withdrawals are released, and we retain only the data needed to operate your account and meet our obligations. Here is how each area works in practice.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable obligations. You can request a summary of what we hold via the support email.

Cookie Use

We use cookies to keep your session active, remember your preferred wallet, and measure how pages load on mobile. You can adjust cookie preferences through your browser settings at any time.

Account Access Control

Your account is tied to your registered mobile number and e-wallet name. Any login from a new device triggers an OTP step. If you suspect unauthorised access, contact support immediately to lock the account.

Requesting Changes

To update your registered wallet from OVO to DANA or GoPay, submit a change request through live chat with your account ID. Changes take effect after we verify the new wallet details match your account name.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account or a specific transaction, our support team is reachable through the channels below. Queries about wallet verification — including DANA, OVO, and GoPay matching — are handled directly by the account support team. Response times vary, so include your registered account ID in every message to speed things up.

Team online

Live Chat

Open the live chat widget from any page on panen34. Mention your account ID and the specific terms clause you want to ask about for a faster response.

Email Support

Send your terms or account query to our support email. Include your registered wallet type — DANA, OVO, or GoPay — so the right team picks it up.

Help Centre

The Help Centre lists common terms questions, wallet verification steps, and account eligibility conditions. Check there first before raising a direct ticket.

Common Questions About These Terms

These are the questions we see most often about how our terms work in practice — covering your rights, your wallet, your account data, and how to raise a dispute. Each answer reflects the actual process we follow.

Access and eligibility depend on local law in your region. These terms apply where the platform is accessible, but local regulations take precedence if there is any conflict.

No. Your DANA, OVO, or GoPay wallet must be registered in the same name as your panen34 account. Mismatched names cause withdrawals to be held for manual review.

We post the revised terms here with the effective date clearly shown. Continuing to use your account after that date means you have accepted the changes.

Send a data request to our support email with your account ID. We will confirm what information we hold and the retention period that applies to your account.

We retain account data for a period after closure as required by our applicable obligations. After that period, the data is deleted or anonymised in line with our retention policy.

Contact us immediately via live chat and include your account ID. We will trigger a security lock, review recent login activity, and walk you through the account recovery steps.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoMobile App Guide InfoPanen34 Banking InfoLegal

Terms and Conditions That Cover Your panen34 Account

How We Handle Your Account Under These Terms

Data Retention

Cookie Use

Account Access Control

Requesting Changes

How to Reach Us About These Terms

Live Chat

Email Support

Help Centre

Common Questions About These Terms

01 Do these terms apply differently depending on where in Indonesia I am?

02 Can I use a different wallet name from my registered account name?

03 How will I know if these terms have been updated?

04 How do I request a copy of the data we hold on your account?

05 What happens to my account data after I close my account?

06 What should I do if I think someone else has accessed my account?

Terms & Conditions

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